COMPLAINT POLICY

Complaint Policy of Journal of Bacha Khan Medical College, Mardan, Pakistan. The Journal of Bacha Khan Medical College (JBKMC) is committed to maintaining the highest standards of integrity and transparency in all its publications. This policy outlines the procedures for handling complaints related to the journal's editorial and publication processes.

2. Scope of Complaints

Complaints may include, but are not limited to:

  • Allegations of plagiarism or unethical research practices
  • Errors in published content
  • Misconduct or bias in the peer-review process
  • Delays in publication

3. Submission of Complaints

Complaints should be submitted in writing to the Editor-in-Chief via email at jbkmc@bkmc.edu.pk . The complaint must include:

  • Name and contact information of the complainant
  • Detailed description of the issue
  • Relevant supporting evidence

4. Acknowledgment and Initial Review

Upon receipt, complaints will be acknowledged within 7 working days. The Editor-in-Chief will conduct an initial review to determine the validity and seriousness of the complaint.

5. Investigation Process

If deemed necessary, an investigation will be conducted by the Editorial Board. This may involve consultation with external experts. The complainant may be contacted for additional information during this process.

6. Resolution and Response

The outcome of the investigation will be communicated to the complainant within 30 working days. If additional time is required, the complainant will be informed. Appropriate corrective actions will be taken if the complaint is upheld.

7. Confidentiality and Transparency

All complaints will be handled confidentially, with information disclosed only to those involved in the investigation. The journal is committed to transparency and will publish corrections, retractions, or apologies as necessary.

8. Appeals

If the complainant is not satisfied with the resolution, they may appeal to an independent committee appointed by the Editorial Board. The decision of this committee will be final.